Crisis Management and Organizational Culture in Restaurant Resilience and Longevity

A Case Study

Authors

  • Iryna Boyko Cottrell Stockton University
  • Jane Bokunewicz Stockton University

Keywords:

Organizational Culture, Crisis Management, COVID-19, Hospitality, Restaurant Industry, Management

Abstract

This case study investigates the intersection of crisis management and organizational culture within restaurant resilience and longevity. The research aims to explore the pivotal role played by a restaurant's capacity to navigate crises and adapt to unforeseen challenges in shaping its overall resilience and organizational culture. The chosen focal point for this investigation is the "Restaurant Group SJ," a privately owned restaurant group in southern New Jersey. Through an in-depth analysis of this case, the study seeks to uncover insights that contribute to a broader understanding of effective crisis management strategies during COVID-19 and their influence on cultivating a resilient and enduring organizational culture within the dynamic and competitive landscape of the restaurant industry. This research offers practical implications for restaurant practitioners seeking to fortify their establishments against uncertainties while fostering a sustainable and vibrant organizational culture. 

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Published

2024-09-12