Social Intelligence and Its Impact on Women Hotel Managers

Authors

  • Jokima Hiller Indiana University Northwest
  • Albert Barreda Missouri State University

Keywords:

Social Intelligence, Women, Hotel Managers, Impact, Hospitality

Abstract

Hospitality employees, specifically hotel managers, interact with a variety of people daily. During this interaction, they are responsible for understanding and acting upon interpersonal cues. Therefore, the skill of Social Intelligence (SI) is beneficial for anyone serving in this role. The purpose of this study is to examine social intelligence (SI) and its impact on women hotel managers. The Tromsø Social Intelligence Scale measures each component of SI with a 7-item subscale. A web-based questionnaire, including the Tromsø Social Intelligence Scale, was distributed to 223 professional contacts within the hospitality industry. Of the 209 usable surveys, 120 (57%) were completed by women. Independent-sample t-tests were used to determine the impact of SI on women hotel managers. Results indicated that overall, while hotel managers perceive their SI to be higher than average, women are slightly more socially intelligent than men. Considering that SI can be taught and more women managers are needed, educational and human resource efforts should be designed to prepare women for hotel management opportunities.

Author Biographies

  • Jokima Hiller, Indiana University Northwest

    Jokima L. Hiller is an assistant professor of management at Indiana University Northwest within the School of Business and Economics. She is excited to share her knowledge, experiences, and passion in the areas of management, hospitality, and entrepreneurship! Her research interests are in social intelligence for hotel managers and the university’s role in the entrepreneurship ecosystem.

  • Albert Barreda, Missouri State University

    Dr. Albert Barreda is an Associate Professor at Missouri State University in the Hospitality Leadership Department.

    The principal motivator for Dr. Barreda's research is to provide practical implications and to add knowledge to the literature. Mainly, he is interested in branding, financial analysis, revenue management pricing decisions, and business strategies. He presents in predominant industry and research conferences around the world including: London, UK; Hong Kong, China; Taipei, Taiwan; Portugal, Europe; Soule, South Korea, United States, and Latin America. He has received several awards for his research contributions, and has consulting experience in the areas of startups, hotel investments, and market research for hospitality and tourism organizations.

    He has worked with company founders to develop comprehensive strategic plans, to participate in key elements of planning and to provide guidance of the current and future business conditions in the hospitality and tourism industry. He has advised the industry in the French area of Canada, Quebec, San Francisco Bay Area, United States and South America.

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Published

2024-09-12